Interlibrary Loan

Interlibrary Loan service, also known as ILL, provides access to materials not owned by or not available at the Pfau Library. Request the specific item you want, and we will get a copy from another library.

ILL service is usually free for current CSUSB students, faculty, and staff. If for any reason a fee is applicable, we will get your approval before proceeding with your request.

Questions? Contact Interlibrary Loan at or 909-537-5093.

Making Requests

Use ILLiad, our automated ILL service, to place requests for materials, check on the status of an outstanding request, or review past requests. The first time you login to ILLiad, you will need to set up an account with your personal contact information.


Looking for a book that this library doesn’t have?

There’s an easy way to discover if any other CSU library has it, and, if they do, place an order for it via CSU+.

Use OneSearch and follow the steps shown on this page of the OneSearch Users’ Guide.

Please note: If you don’t find your book, you can still place an interlibrary loan request for it via ILLiad.

Books will be shipped to the Pfau Library. Pick them up and return them at the Check-Out Desk on the first floor. You will be notified via email when your book arrives. Books normally arrive in 5-7 days and usually may be kept for 3 weeks from the date of their arrival. The length of the check out time is determined by the lending library. They may not be renewed.

Please note that requests are not accepted for books on Course Reserves, current CSUSB textbooks, rare books, or special collections materials.


Do you have the citation or reference, but not the full text for an article you want?

There’s a way to find out if it is available from this library before you place an interlibrary loan request.

See Use a Citation or Reference to Find an Article: Citation Finder.

Please note: if you don’t have a complete citation or reference, please contact a librarian for assistance.

Copies of articles will be made available for download in your ILLiad account for a period of 30 days. You will be notified via email when your article arrives, usually within 1-3 working days. You get to keep the file you download.

Please note that requests are not accepted for whole issues of magazines or journals.

Other Materials

You may request material in other formats, for example, DVDs, and we will make every effort to find a lending library, but some libraries will not lend such items through ILL. Use the request form for books and amend it as needed to submit such a request.

Borrower Responsibilities

  • Return borrowed materials on time. Failure to return materials on time may result in suspension or alteration of ILL privileges.
  • You are responsible for paying any late fees.
  • Please return things in good condition. You are liable for any lost or damaged material.
  • Please observe any special conditions set by the lending library for use of borrowed material. These will appear on the paper ILL wrapper and may include: For Library Use Only or Photocopying Not Allowed.

ILL for Alumni & Community

Members of the CSUSB Alumni Association or the Pfau Library Associates are eligible to request items for a fee. See Users: Alumni and Users: Community & Visitors for more details.